Refund policy
Returns & Exchanges
At this time, all sales are final.
We do not accept returns or exchanges.
Because many items are made in small batches or prepared per order, we are unable to restock returned items.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 3 days of delivery so we can make it right.
Please include:
- Your order number
- A photo of the item
- A photo of the packaging
Once reviewed, we will determine a solution, which may include a replacement, store credit, or refund.
Order Cancellations
Orders may only be canceled if they have not yet been processed or shipped.
Once an order has been processed, it cannot be canceled.
Shipping Issues
Saraiβs Mini Market is not responsible for lost, stolen, or delayed packages once they have been shipped.
If your package is marked as delivered but cannot be found, please contact the shipping carrier directly.
Contact
If you have any questions or concerns about your order, please contact us at:
SaraisMiniMarket@gmail.com